Cancellation and Rescheduling Policy
Last updated October 2026.
Plans change. If you need to cancel or reschedule a booking, please contact us as early as possible so we can let your contractor know and offer the time to another customer.
How to cancel or reschedule
Call or text us on 0433 855 838 between 7am and 7pm, seven days a week, or email cleantodayaustralia@gmail.com.
Notice
Any notice period and any fee that applies to late changes or cancellations will be set out in your quote before you confirm the booking. If no fee is stated in your quote, none applies.
Access problems
If a contractor can’t access the property at the agreed time, we’ll contact you to rearrange. Any cost for a missed visit will only apply where it was set out in your quote.
Regular cleaning
For recurring visits, please let us know as early as possible if you want to skip, pause or change a visit.
Changes by us
If we need to reschedule because of illness, weather or other circumstances, we’ll contact you as soon as possible to arrange a new time.
Contact us
Clean Today Pty Ltd
ABN 68 703 368 058
Phone: 0433 855 838
Email: cleantodayaustralia@gmail.com