Answers before you call

Call or text us on 0433 855 838. Tell us the service you need, your suburb, the size of the property, your preferred date and anything special about the job. We’ll prepare a personalised quote.

Every property is different. Size, condition, scope, extras, location and timing all change the work involved, so we quote each job individually rather than guess.

No. A real person reviews your details and prepares your quote, and we confirm what is included before anything is booked.

We answer calls and texts between 7am and 7pm, seven days a week. Messages sent outside those hours are answered once we’re back.

Clean Today coordinates your booking, quote and customer service, and our cleans are completed by independent cleaning contractors we work with.

Clean Today and the independent contractors who carry out our cleans hold insurance arrangements. Details relevant to your booking can be discussed when you request a quote.

No. Contractors bring their own products and equipment. If you have preferences or sensitivities, let us know.

A standard oven clean (interior, racks, door glass and exterior) is included in every end-of-lease clean. For deep, regular and Airbnb cleans, oven cleaning is an optional paid extra, confirmed in your quote. Excessive grease, carbon build-up or specialist oven restoration may attract additional charges, subject to assessment and your approval before any extra work goes ahead.

Greater Melbourne and Greater Sydney. Availability, timing and any travel considerations for your suburb are confirmed when we quote.

Not necessarily. We agree access arrangements with you directly when confirming the booking.

Contact us as soon as possible after the clean so we can look into it. How concerns are handled is set out in our Terms and Conditions.

Yes. Please give us as much notice as you can. See our Cancellation and Rescheduling Policy for details.

As early as you know your moving date. Ideally the clean happens after your belongings are out and before your final inspection. Tell us both dates and we’ll work around them where availability allows.

It depends on the size and condition of the home. We’ll give you an idea when we quote, once we know the property.

We aim for consistency and will try to keep the same contractor on your visits, but we can’t guarantee it every time.

Yes. Tell us about each listing, its location and typical booking pattern, and we’ll discuss what we can cover.